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Privacy Policy

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Privacy Policy

At Puma Properties, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, pumapropertieskenya.com, or utilize our real estate services.

Our operations are strictly aligned with the Kenya Data Protection Act of 2019 and other relevant statutory regulations governing data privacy in Kenya.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our properties, subscribing to marketing materials, or contacting us directly.

The personal data we collect may include:

  • Contact Information: Your name, email address, phone number, and postal address.

  • Identity Verification Data: For property vendors, we collect national identification cards, passports, KRA PIN certificates, passport-size photographs, and corporate registry data like CR12 forms to comply with our strict verification standards.

  • Property Information: Details regarding land plots or built structures you wish to buy, sell, or list on our platform.

  • Technical Data: IP addresses, browser types, and usage data collected automatically through cookies when you navigate our platform.

2. How We Use Your Information

We process your personal data for legitimate business purposes, including:

  • Service Delivery: To facilitate the buying and selling of residential, commercial, agricultural, industrial, and hospitality properties.

  • Verification and Compliance: To thoroughly vet land titles, registry records, and structural documentations before publishing property listings.

  • Communication: To respond to inquiries, send updates regarding viewings, and provide customer support via email or phone.

  • Marketing and Promotions: With your consent, to share relevant listings, market insights, and promotional campaigns.

  • Legal Obligations: To comply with statutory requirements, prevent fraud, and enforce our platform terms and conditions.

3. Data Protection and Security Principles

Puma Properties implements robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We process your data based on clear legal principles:

  • Lawfulness and Fairness: We process data transparently and with your explicit knowledge or statutory justification.

  • Purpose Limitation: Your data is collected for specified, explicit, and legitimate real estate transaction purposes and is not processed in a manner incompatible with those purposes.

  • Data Minimization: We only collect the technical and personal data necessary to execute our verification and real estate services.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following restricted circumstances:

  • With Your Consent: We may disclose your information to legal professionals, surveyors, or financial institutions to facilitate property handovers and transactions at your explicit request.

  • Legal and Regulatory Authorities: We may disclose data to government bodies, registries, or law enforcement agencies where required by the laws of Kenya to fulfill statutory compliance or investigate fraudulent listings.

  • Service Providers: We may share limited data with trusted third-party service providers who assist us in operating our website and hosting our digital infrastructure, under strict confidentiality agreements.

5. Data Retention

Puma Properties retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Kenyan law for tax, legal, or accounting purposes. Once the retention period expires, your data will be securely deleted or anonymized.

6. Your Data Protection Rights

Under the Kenya Data Protection Act, you possess specific rights regarding your personal information. These include:

  • The Right to be Informed: To know exactly how your data is being collected, used, and stored.

  • The Right of Access: To request a copy of the personal data we hold about you.

  • The Right to Rectification: To request the correction of inaccurate, incomplete, or outdated personal information.

  • The Right to Erasure: To request the deletion of your personal data where there is no lawful justification for its continued processing.

  • The Right to Object: To object to the processing of your data for direct marketing purposes.

7. Third-Party Links

Our website may contain links to external sites or public registries that are not operated by us. Please note that we have no control over the content and privacy practices of these third-party platforms, and we cannot accept responsibility or liability for their respective privacy policies.

8. Changes to This Privacy Policy

Puma Properties reserves the right to update this Privacy Policy from time to time to reflect operational changes or evolving regulatory frameworks in Kenya. Any updates will be published directly on this page with an updated revision date. Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms.

9. Contact Our Data Privacy Team

If you have questions, comments, or wish to exercise any of your data protection rights, please reach out to us through our official channels:

  • Email: info@pumapropertieskenya.com

  • Phone: +254 789 763389

  • Physical Address: Madonna House, Westlands Road, Nairobi, Kenya

  • Postal Address: P.O. Box 66720, 00200 City Square, Nairobi, Kenya

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